Shipping policy

Australia
Complimentary express shipping is included on all Australian orders and is sent with signature on delivery. Please provide a street address.

International Orders
All orders shipped internationally are sent by DHL Express with tracking and arrive within 3–7 business days of dispatch. A flat rate shipping fee applies: USA A$90, Europe A$110, New Zealand A$45. For other destinations, please contact us.

International orders are shipped Delivered Duty Unpaid. Customs fees, duties, taxes and brokerage fees are not included in the item price or shipping fee, and are the responsibility of the recipient. DHL will contact you before delivery to arrange payment. Charges and delays at customs are outside our control.

The carrier may also contact you by email, phone or SMS to confirm details needed for delivery. A parcel that cannot be delivered, or is refused, will be returned to us, and the return shipping cost and any associated duties and taxes will be deducted from your refund or credit.

Production and Dispatch
Every Verse piece is made to order. Production takes 2 to 15 business days, depending on the piece, before dispatch. Each piece is quality-checked before it ships. A tracking number will be emailed to you once your order has been dispatched.

Returns
Change-of-mind returns are accepted on Australian orders within 30 days of delivery. Items must be non-personalised, unworn and returned in their original boxed condition, with all boxes, pouches and any gift card or handwritten insert. Because gift cards are a custom service, a return missing its card may have the card's value deducted.

As all pieces are made to order, approved returns are issued as store credit only. Original shipping and return shipping costs are non-refundable. Personalised or engraved pieces and all international orders are final sale for change of mind.

Faulty or Damaged Goods
Each piece is quality-checked before dispatch. If your piece arrives damaged or faulty, please email contact@versefinejewellery.com as soon as possible with photos, ideally within 7 days of delivery. Please return the piece unworn and in its original packaging, and we will repair or replace any faulty item. If a parcel is lost or damaged in transit, please contact us and we will work with you and the carrier to resolve it. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Repairs
Repairs outside of warranty are charged at our standard repair rates. Return shipping is A$20 for Australian orders, sent by Australia Post with signature on delivery. International return shipping is sent by DHL Express at the rate for your country. Our standard shipping does not include transit insurance. If you require insurance or a different method, please email us before the repair begins.

Payments
We accept Visa, Mastercard, American Express, PayPal and Google Pay. For security, we may decline first-time orders shipped to an address other than the cardholder's billing address, work address or secondary residence. Please use the billing and shipping details linked to your payment method.